We aim to ship all orders within 1-2 business days and ship priority so our shipping transit takes 2-3 business days for domestic orders and 7-21 for international orders.

Shipping price will depend on your order total and shipping zip / postal code. Please enter your shipping address into the form at checkout and the cart will update your shipping cost.

Yes, we offer free shipping everyday on all orders over $150 that are shipped within the USA.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please enter your country and postal code at checkout for an accurate shipping cost.

Pre-shipment means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 5 business days for your tracking information to update.

If your order is still showing in pre-shipment after 5 business days, it was most likely lost by USPS after they picked up the package from our facility. This is why the package still shows at our facility. Please contact us at info@dixxon.com if you are experiencing this issue.

Unworn and unwashed up to 90 days of purchase for an exchange or refund. Underwear is final sale.

**DISCLAIMER: If you do send back an item that is visibly washed or worn, we are unable to process the item and will send it back to you as is.

If you’re sending back a return or exchange and your order was placed within 60 days of the purchase date and in the U.S, access our returns portal at the link below to generate a pre-paid label. If it’s an exchange for a different item, we waive the $9.99 shipping fee. If it’s a return for a refund, $9.99 will be deducted from your total.

https://dixxonquality.com/a/returns

If the returns portal doesn't work, the return is an international purchase, the order is past our 60 day policy, or a gift, send back to:

Dixxon Flannel Co
7200 S. Priest Drive
Tempe, AZ 85283

Please include a note with your name, address, size, desired style or color, and reason for return. 
Exchanges are subject to product availability, within 60 days of purchase date, and must be in new condition with tags and original packaging present.

Please send us an email at info@dixxon.com with any issues or concerns you may be having. If possible, please include a photo for quicker service. If you reach out on a weekday, it can take up to 1 business day to receive a reply. If you reach out on a weekend or holiday, you'll receive a reply on the following business day.

Your gift card will be emailed to you. If you can’t see it in your inbox, please check your junk, spam and promotions folders, as they sometimes end up there.

We pride ourselves on some of the quickest shipping turnarounds in our industry so we have to print orders very quickly after receiving your order. If your order has already been printed and packed, we are unable to make changes for that order, but we will do our best to accommodate. Please email us at info@dixxon.com with your order number.

We design our colorways from scratch rather than using standard off the bolt fabric. Our attention to detail includes fabrics that will not shrink, wrinkle, or fade - resulting in the very best flannels on the market, at an affordable price.

We stock up to 5X on all of our buttons downs and include select tall sizes to accomodate nearly every body type. We add extra length in the body and sleeves, standard, which is perfect if you ride motorcyles. We also include hidden collar stay buttons on EVERY button down shirt we make - this includes work shirts, party shirts, dress shirts, flannels, etc - they all come standard with the feature to keep your collars locked and straight.

All of our products are produced on limited production runs, so when an item sells out it is gone - we do not restock. Due to the limited nature of our products, there are many times where we have low or no inventory and it is very common for us to sell out of an individual colorway even within the first 30 minutes it is released. We always recommend getting on our site 5-10 minutes before a release and adding the item as soon as it goes live to ensure you get what you want in your size.

Please be sure to check out size chart for specific size measurements here - https://dixxonquality.com/pages/sizing

Generally speaking, men's sizing runs on the big, specifically on the smaller sizes (XS-L) and is NOT slim fit. If you prefer a baggier fit in the flannels, we suggest sticking with your normal size. If you prefer a more slim fit, we suggest going a size down from what you would normally wear.

Women's sizing is based off juniors sizing and runs very trim and slim. If you are on the bustier side, we do suggest sizing up.

It will not shrink. We suggest that you machine wash in cold water and either low tumble dry or hang dry.

We are very active on social media via Instagram / Facebook, and we highly recommend signing up for our newsletter at the bottom of this website. We do NOT spam, share, or sell any information and we very rarely send emails outside of alerts for new products and when you leave items in your cart.

Because the tall factor of our other products resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference. Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.

Absolutely! Our showroom is located at the same place as our warehouse and distribution center. The showroom is open Monday through Friday, 10 am - 7 pm MST and located at 7200 S. Priest Dr. Tempe, AZ 85283