FAQs – Dixxon Flannel Co.

Pre-shipment means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 5 business days for your tracking information to update.

If your order is still showing in pre-shipment after 5 business days, it was most likely lost by USPS after they picked up the package from our facility. This is why the package still shows at our facility. Please contact us at info@dixxon.com if you are experiencing this issue.

If you’re sending back a return or exchange and your order was placed within 60 days of the purchase date and in the U.S, access our returns portal at the link below to generate a pre-paid label. If it’s an exchange for a different item, we waive the $9.99 shipping fee. If it’s a return for a refund, $9.99 will be deducted from your total.

https://dixxonquality.com/a/returns

If the returns portal doesn't work, the return is an international purchase, the order is past our 60 day policy, or a gift, send back to:

Dixxon Flannel Co
7200 S. Priest Drive
Tempe, AZ 85283

Please include a note with your name, address, size, desired style or color, and reason for return.  Exchanges are subject to product availability, within 60 days of purchase date, and must be in new condition with tags and original packaging present.

It can take up to two weeks from the day we receive it at our warehouse for us to process a return or exchange. You’ll receive a confirmation email when it’s been processed.

Exchanges will ship out within 1 business day after being processed and will take 2-3 business days to ship to you if in the USA.

Returns will take 3-5 business days to go back on the original form of payment.

We pride ourselves on some of the quickest shipping turnarounds in our industry so we have to print orders very quickly after receiving your order. If your order has already been printed and packed, we are unable to make changes for that order, but we will do our best to accommodate. Please email us at info@dixxon.com with your order number.

We design our colorways from scratch rather than using standard off the bolt fabric. Our attention to detail includes fabrics that will not shrink, wrinkle, or fade - resulting in the very best flannels on the market, at an affordable price.

We stock up to 5X on all of our buttons downs and include select tall sizes to accomodate nearly every body type. We add extra length in the body and sleeves, standard, which is perfect if you ride motorcyles. We also include hidden collar stay buttons on EVERY button down shirt we make - this includes work shirts, party shirts, dress shirts, flannels, etc - they all come standard with the feature to keep your collars locked and straight.

All of our products are produced on limited production runs, so when an item sells out it is gone - we do not restock. Due to the limited nature of our products, there are many times where we have low or no inventory and it is very common for us to sell out of an individual colorway even within the first 30 minutes it is released. We always recommend getting on our site 5-10 minutes before a release and adding the item as soon as it goes live to ensure you get what you want in your size.

Please be sure to check out size chart for specific size measurements here - https://dixxonquality.com/pages/sizing

Generally speaking, men's sizing runs on the big, specifically on the smaller sizes (XS-L) and is NOT slim fit. If you prefer a baggier fit in the flannels, we suggest sticking with your normal size. If you prefer a more slim fit, we suggest going a size down from what you would normally wear.

Women's sizing is based off juniors sizing and runs very trim and slim. If you are on the bustier side, we do suggest sizing up.

Because the tall factor of our other products resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference. Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.

Us operating directly is to the direct advantage of you, to keep our products frequently changing and evolving, and at an affordable price. We were founded with the mindset to serve the working class with clothing that is durability and style focused with an emphasis on affordability and ultimately value. Quality is our motto.

With that being said, we do have a small collection of dealers across the country. If you want to try on a Dixxon flannel in person, please check our dealer locator page for a list of our current dealers.

https://dixxonquality.com/apps/dealer-locator/

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