We aim to ship all orders within 1-2 business days and ship priority so our shipping transit takes 2-3 business days for domestic orders and 7-21 for international orders.
Shipping price will depend on your order total and shipping zip / postal code. Please enter your shipping address into the form at checkout and the cart will update your shipping cost.
Yes, we offer free shipping everyday on all orders over $150 that are shipped within the USA.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please enter your country and postal code at checkout for an accurate shipping cost.
Pre-shipment means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 5 business days for your tracking information to update.
If your order is still showing in pre-shipment after 5 business days, it was most likely lost by USPS after they picked up the package from our facility. This is why the package still shows at our facility. Please contact us at email@example.com if you are experiencing this issue.
This is a typical situation with USPS. Your package will most likely arrive in the next couple of days. If it’s been 5 days and your package still hasn’t arrived, then send us an email at firstname.lastname@example.org with your order number.
Returns / Exchanges
Unworn and unwashed up to 90 days of purchase for an exchange or refund. Underwear is final sale.
**DISCLAIMER: If you do send back an item that is visibly washed or worn, we are unable to process the item and will send it back to you as is.
If you’re sending back a return or exchange and your order was placed within 60 days of the purchase date and in the U.S, access our returns portal at the link below to generate a pre-paid label. If it’s an exchange for a different item, we waive the $9.99 shipping fee. If it’s a return for a refund, $9.99 will be deducted from your total.
If the returns portal doesn't work, the return is an international purchase, the order is past our 60 day policy, or a gift, send back to:
Dixxon Flannel Co 7200 S. Priest Drive Tempe, AZ 85283
Please include a note with your name, address, size, desired style or color, and reason for return. Exchanges are subject to product availability, within 60 days of purchase date, and must be in new condition with tags and original packaging present.
It can take up to two weeks from the day we receive it at our warehouse for us to process a return or exchange. You’ll receive a confirmation email when it’s been processed.
Exchanges will ship out within 1 business day after being processed and will take 2-3 business days to ship to you if in the USA.
Returns will take 3-5 business days to go back on the original form of payment.
Please send us an email at email@example.com with any issues or concerns you may be having. If possible, please include a photo for quicker service. If you reach out on a weekday, it can take up to 1 business day to receive a reply. If you reach out on a weekend or holiday, you'll receive a reply on the following business day.
Your gift card will be emailed to you. If you can’t see it in your inbox, please check your junk, spam and promotions folders, as they sometimes end up there.
We pride ourselves on some of the quickest shipping turnarounds in our industry so we have to print orders very quickly after receiving your order. If your order has already been printed and packed, we are unable to make changes for that order, but we will do our best to accommodate. Please email us at firstname.lastname@example.org with your order number.
Unfortunately, we are unable to combine orders since we heavily emphasize getting our orders out as fast as possible.
We design our colorways from scratch rather than using standard off the bolt fabric. Our attention to detail includes fabrics that will not shrink, wrinkle, or fade - resulting in the very best flannels on the market, at an affordable price.
We stock up to 5X on all of our buttons downs and include select tall sizes to accomodate nearly every body type. We add extra length in the body and sleeves, standard, which is perfect if you ride motorcyles. We also include hidden collar stay buttons on EVERY button down shirt we make - this includes work shirts, party shirts, dress shirts, flannels, etc - they all come standard with the feature to keep your collars locked and straight.
All of our products are produced on limited production runs, so when an item sells out it is gone - we do not restock. Due to the limited nature of our products, there are many times where we have low or no inventory and it is very common for us to sell out of an individual colorway even within the first 30 minutes it is released. We always recommend getting on our site 5-10 minutes before a release and adding the item as soon as it goes live to ensure you get what you want in your size.
Generally speaking, men's sizing runs on the big, specifically on the smaller sizes (XS-L) and is NOT slim fit. If you prefer a baggier fit in the flannels, we suggest sticking with your normal size. If you prefer a more slim fit, we suggest going a size down from what you would normally wear.
Women's sizing is based off juniors sizing and runs very trim and slim. If you are on the bustier side, we do suggest sizing up.
It will not shrink. We suggest that you machine wash in cold water and either low tumble dry or hang dry.
We are very active on social media via Instagram / Facebook, and we highly recommend signing up for our newsletter at the bottom of this website. We do NOT spam, share, or sell any information and we very rarely send emails outside of alerts for new products and when you leave items in your cart.
Because the tall factor of our other products resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference. Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.
Us operating directly is to the direct advantage of you, to keep our products frequently changing and evolving, and at an affordable price. We were founded with the mindset to serve the working class with clothing that is durability and style focused with an emphasis on affordability and ultimately value. Quality is our motto.
With that being said, we do have a small collection of dealers across the country. If you want to try on a Dixxon flannel in person, please check our dealer locator page for a list of our current dealers.
Absolutely! Our showroom is located at the same place as our warehouse and distribution center. The showroom is open Monday through Friday, 9 am - 5 pm MST and located at 7200 S. Priest Dr. Tempe, AZ 85283
If your question wasn't answered above please contact us through our contact page or send us an email directly at email@example.com and we will be happy to assist you.